Support with Passion

Whatever the solution, from single web servers to business-critical operations, we’re committed to providing real ‘Support with Passion’. It’s our total philosophy, our absolute focus and our undisputable mission. Our support is on hand 24 hours a day, every day of the year. This lets you focus on your business with complete peace of mind.

We offer two classes of support and every one of our servers has one of these classes assigned to it. Our Business Class Support is designed for small to medium sized businesses, running low to medium critical applications. Our Enterprise Class Support is for critical applications where zero downtime is absolutely critical. Each of these support classes comes with its own SLA including 100% network uptime guarantee and 100% server infrastructure guarantee for our Business and Enterprise Class service. Click here to see the full comparison.

No matter which support class your solution falls into, all our customers have easy access to a range of support services through our Support Centre. Offering a zero tier support system, all our Support Engineers are fully trained to deal with a wide variety of issues so there is no time-wasting tier escalation system.

In the unlikely event that you do need our support, getting in touch and keeping in constant contact couldn’t be easier. You can get in touch by email, our own control panel or by telephone. All our servers are monitored internally, and should we find that support is necessary, a ticket is automatically raised on your behalf. Updates are sent to our customers by telephone, SMS text message or email, whatever is the most convenient for you. 

Support is our passion, not just another service.