ipPatrol Server Monitoring

Enabling operations to deliver service excellence

About ipPatrol
Founded in 2002, UK based, ipPatrol is an industry-leading provider of internet monitoring services. ipPatrol monitors websites, eCommerce applications, mail servers, DNS servers, environmental conditions and other devices connected to the internet for clients throughout the world. With services designed to help customers ensure that their online presence is always available, ipPatrol's monitoring services meet the needs of all companies large and small.

ipPatrol???s Business Challenge

Given the nature of business, ipPatrol's monitoring service is reliant on the quality of their business partners, specifically hosting providers, to ensure they provide thousands of ipPatrol customers with the service they expect.

One of ipPatrol's most significant business challenges and requirements is that of very high availability.Although ipPatrol's monitoring network is designed to cope with outages and continues to provide service to their customers through the use of redundant monitoring locations, they aim for all their monitoring servers to be available 100% of the time.

???Our customers expect the highest level of service and rely on ipPatrol to provide a service that alerts them to ???online connectivity??? issues. Transparency is vital and any outage is therefore highly visible,????? said Duncan Berriman, Technical Director and co-founder, ipPatrol.

The Solution
DediPower provide ipPatrol with a secure and resilient hosting environment. Delivering connectivity through a high performance network with ongoing support and expert technical cover around the clock to guarantee that ipPatrol's monitoring services are available at all times. In addition, DediPower provides all hardware and operating system maintenance.

DediPower's solution is fully scalable, enabling a level of flexibility to support
ipPatrol's business as it continues to grow. DediPower's secure data centre access, closed circuit video surveillance, precision air conditioning systems and leading edge environmental controls, coupled with round the clock monitoring and expert customer support provide the optimum managed hosting environment offering ipPatrol the high levels of protection and performance they require.

"In selecting a managed hosting partner we look for an established business with a proven track record, that has excellent connectively and the ability to provide the highest levels of physical and online security. They must be capable of rapid problem resolution and have their own high quality and knowledgeable technical staff. DediPower score very highly on all these points. The core of our business is the need for high availability, we have been with DediPower since day one which is a testament to their unblemished track record in delivering service excellence," said Duncan Berriman, Technical Director and co-founder, ipPatrol.

Business Results
In the six years DediPower has worked with ipPatrol they have constantly delivered: